What Personal Information We Collect
We do not collect or store sensitive personal information including addresses, phone numbers, social security numbers or payment information. The most common things that we do collect are:
- Full Name
- Email Address
- Date of Birth
- City and State/Province
- Country of Residence
How We Collect Information
User Inputs - Any information provided to the site by visitors or members via forms, comments screenshots from your computer or forum posts may be collected and saved on our servers, especially where it is required for proper operations throughout the site.
Web Cookies - When visitors or members access the site, we read the cookie information created by PVA to validate the connection, user ID and browser information to help improve the automation and browser experience.
Auth Tokens - Logged in users who interact with the site via our PremCARS software send information to and from their computer using a generated Auth Token via XML POST data to validate the user and flight bid for use of tracking the flight and storing on our server.
3rd Parties - We may on occasion collect information from other sources about you, like SimBrief, VATSIM or through Paypal notifications of payments or donations you made to PVA. No financial or credit card information is stored except a verification code and amount from Paypal.
When you log into PVA's site or services, provide information via forms or payments via Paypal, you are consenting to us collecting, storing and using that information as defined within this policy. If you choose not to provide personal information, we may not be able to successful deliver our services to you or allow access to the full set of services we provide.
How We Use Your Information
Information provided to the site by means listed above may be used to:
- Verify your account when logging into the site or PremCARS and validate your access level allowed.
- Provide access to site features based upon your membership status, rank or events you sign up for.
- Send communications through forum messages or emails about company news, updates, service status or information requested of us.
- Perform analysis about how our services are being used, high activity times, response levels to events or communications or similar.
- Share screen shots you provide to us on our website via the forums, website sliders or external advertisements.
- Monitor IP Addresses and sign on activity to prevent fraud or activity that violates our terms of service.
When We Share Your Information
Your information may be disclosed in part or in full to:
- Other software provided that are integrated into PVA's operations like VATSIM, SimBrief, Discord or similar.
- sub-contractors or service provided while they are assisting with maintenance or operations of our servers, files, backups or databases.
- Lawyers, Accountants or Consultants in performance of operating our site.
- Agents, employees or service providers of PVA's parent company, Arrowhead Technologies, LLC.
- Government or regulatory authorities in connection with our obligations or compliance requirements.
- Other people as required by law.
We will never sell your information to any advertisement or tracking firms under any circumstances.
How We Store Your Information and For How Long
All of our services and information are stored on secure servers that are managed by PVA, our parent company Arrowhead Technologies, LLC and our service providers. Our server is located in Baltimore, MD under 24x7 on site staffing and physical security. Accessing personal information by logging into our site requires username and strong password authentication along with encryption where necessary.
Your information is stored for as long as your membership remains active, as long as we need it to provide you services, maintain accurate statistics and site tracking, or as required to fulfill legal or regulatory needs.
Cookies and Other Information
Cookies are a small data file sent from a server to your web browser or mobile device that is stored in your browser cache or mobile device. You can set whether you want to accept or reject cookies through your browser. We use cookies only generated by PVA to validate your connection to the site and save your preferences.
When you visit our site or use our services, there is certain information recorded on our servers which is generally anonymous and may not reveal your identity. If you are logged into your account some of this information could be associated with your account, such as:
- your IP or proxy server IP
- basic domain information
- your Internet service provider is sometimes captured depending on the configuration of your ISP connection
- the date and time of your visit to the website
- the length of your session
- the pages which you have accessed
- the number of times you access our site within any month
- the size of file you look at
- the site which referred you to our Sites
- the operating system which your computer uses.
Your Rights Regarding Your Personal Information
Right to Access - You can request and obtain details of the Personal Information we may hold about you by contacting our support using the contact details at the end of this policy. You will need to provide an outline of the information required, so that we can accurately respond to your request. For the protection of all our members, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Information we may hold about you. We will aim to respond to such requests within a reasonable time.
Right to Rectify - You may change your email address, password and other information by editing them in your membership profile. If you find that any of the Personal Information we hold for you is incorrect or incomplete, you can contact our support using the contact details at the end of this policy. Please include as much detail as possible regarding the changes you wish to make, as this will help us in dealing with your request.
Right to Be Forgotten - You can request that we delete your account and any Personal Information we have collected from you by contacting our support using the contact details at the end of this policy. Please be aware that once deleted, your PVA account will no longer be accessible, and any rank, status and flight logbook history cannot be restored so you should ensure that any information content you wish to keep are backed up personally before proceeding.
Right to Restrict - You have the right to request that we restrict how we use your personal information.
Right to Object - You have the right to object to the collection and use of your personal information at any time.
Right to Data Portability - You have the right to obtain a copy of your personal information in a legible and compatible format such as a spreadsheet or text document.
Exercising you Rights - You can exercise such rights by contacting our support using the contact details at the end of this policy.
Information About Children
We do not intentionally solicit or collect Personal Information from anyone under the age of 16. If you are under 16, do not enter information on this site or engage in our services. If you believe a child of yours under the age of 16 has entered Personal Information please contact our support using the contact details at the end of this policy to request that we remove this information from our database.
Information You Make Public
Our Site includes links to other websites or services whose privacy practices may differ from those of PVA. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
If you make your personal information available to other people, we cannot control or accept responsibility for the way they will use or manage that information. There are lots of ways that you may find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user via our Sites. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you are sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.
When We Need to Update This Policy
We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective immediately. We will usually publish information about changes to be made to this policy on our sites in the normal manner for announcements and NOTAMs.
Contacting Premier Virtual Airlines
You may contact us at anytime regarding our privacy policy or your personal information by sending correspondence through the Support Center in the crew pages or through the contact form on the main page.
